Terms and Conditions
Lifeline Telehealth Virtual Consultation Terms and Conditions
Effective Date: June 2024
General
These are the terms and conditions for virtual consultations provided by Lifeline Telehealth. By registering with Lifeline Telehealth and booking an appointment, you agree to accept these terms. Any reference to “Lifeline Telehealth, in these terms refers to Lifeline Telehealth Limited. These terms are governed by New Zealand law.
About Lifeline Telehealth
Lifeline Telehealth is a virtual consultation service offering New Zealanders convenient access to medical consultations. We provide a secure and easy-to-use platform to deliver healthcare services online.
Eligibility to Use Lifeline Telehealth Services
- You must be at least 18 years old to create an account and use Lifeline Telehealth.
- You can only book a virtual consultation for another person if you are their parent or guardian.
Information Provided
You agree that all information you provide to Lifeline Telehealth is accurate and up to date. You are responsible for promptly updating any outdated information, as it may impact the services and advice provided by our healthcare professionals.
Booking a Virtual Consultation
You agree not to use the Lifeline Telehealth platform for unauthorized or fraudulent bookings or to disrupt its use by others.
Account Security
You are responsible for maintaining the security of your account details, including passwords and login information. If you suspect unauthorized use of your account, notify us immediately. You understand that unauthorized access to your phone or email notifications could result in others accessing your virtual consultations.
Consent Information for Lifeline Telehealth Consultations
By attending your virtual consultation, you agree to the following:
- You will be in a safe, private space where you can speak openly about your health.
- Your consultation notes may be shared with your enrolled GP unless you request otherwise during the consultation.
- Healthcare organizations involved in your care (e.g., Te Whatu Ora, ACC, or the Ministry of Health) may access your health information.
- You may need to attend an in-person review if advised by your healthcare provider.
- Limitations on prescribing medications may apply (see the “Prescriptions” section).
GP’s Advice
The advice given during your consultation is provided by a New Zealand Registered Medical Practitioner and follows the same ethical standards as an in-person consultation. Virtual consultations typically last ten minutes. However, please note:
- Virtual consultations may not provide the same level of care as in-person consultations.
- In some cases, you may be advised to attend an in-person consultation.
- Follow-up consultations may be necessary and will be charged separately.
Investigations (Blood Tests or Radiology)
Your healthcare provider may recommend tests or investigations during your consultation. If needed, the provider will explain the reasons for the tests, and you may be responsible for associated costs. It is your responsibility to confirm coverage with your insurance provider.
Prescriptions
Lifeline Telehealth does not dispense medications directly. Prescriptions issued during a virtual consultation will be sent to your preferred pharmacy. Please note:
- Certain medications cannot be prescribed via telehealth due to New Zealand regulations.
- For stable long-term conditions, a GP may issue a short-term bridging prescription.
- Some medications may require additional testing before being prescribed.
Suitable Environment for Virtual Consultations
You agree to have a quiet, private space available for your consultation. If the environment is unsafe or unsuitable (e.g., while driving or near machinery), your provider may ask you to reschedule, and a refund may not be guaranteed.
Access to Camera and Audio
Lifeline Telehealth requires access to your device’s camera and audio during consultations. You agree not to record or take screenshots of the consultation without written permission from the healthcare provider.
Technical Issues
While we strive to provide uninterrupted services, technical issues may occur. If there is a disruption during your virtual consultation, the provider will complete the consultation over the phone using the number you provided.
Security
Lifeline Telehealth uses secure digital services and encrypted video conferencing platforms. However, you acknowledge that there is a small risk that personal information, including health data, may be compromised.
Charges
You will be charged for the consultation once it has been completed. You agree to pay the fees presented at the time of booking.
Cancellation and Refund Policy
- If you cancel your booking within six hours of the consultation, or if you do not attend your appointment, you will be charged the full consultation fee.
- In the event of technical issues, the consultation may be completed via phone, and you will still be charged the full fee.
- If your provider determines that an in-person consultation is necessary, the virtual consultation fee will still apply.
Limitation of Liability
Lifeline Telehealth does not guarantee that virtual consultations are equivalent to in-person consultations. To the fullest extent permitted by law, we are not liable for any loss or damage arising from the use of Lifeline Telehealth services.
Indemnity
You agree to release Lifeline Telehealth from any claims arising from the use of our services, and Lifeline Telehealth will indemnify you against all actions or claims made by any person.
Privacy and Information Collection
By using Lifeline Telehealth, you authorize us to collect, use, and disclose your personal information in accordance with our Privacy Policy. If you do not wish to share your consultation notes with your GP, it is your responsibility to inform them.
Changes to These Terms
We may update these terms from time to time without notice. Please check for the latest version before using our services.
Breach of Terms
If we believe you have breached these terms, we may block or restrict your access to Lifeline Telehealth services.
Concerns or Complaints
For any questions, concerns, or complaints, please contact us at info@lifelinetelehealth.co.nz.
These terms are intended to provide you with clear guidance on the use of Lifeline Telehealth services. By using our platform, you agree to abide by these terms and conditions.