FAQ

Scheduling your appointment is simple and convenient. You can easily book online through our
website or give us a call to arrange a consultation. Our team is always ready to assist you in finding
a time that best fits your schedule.

Acute Injuries(e.g., fractures)
Severe Respiratory Issues (e.g., asthma attacks, difficulty breathing)
Chest Pain or Cardiac Symptoms
Abdominal Pain Requiring Physical Examination
Skin Conditions Needing Visual Inspection
Neurological Emergencies (e.g., strokes, seizures)
Mental Health Crises(e.g., suicidal thoughts, severe anxiety)
Diagnostic Imaging Needs

Our doctors can provide prescriptions for non-controlled medications through virtual
consultations. After assessing your condition, they will determine the appropriate treatment and
prescribe necessary medications, which can be sent directly to your preferred pharmacy for
convenient pick-up or delivery.

Telehealth has transformed medication management, allowing many prescriptions to be issued remotely. For Chronic health contiotions like antihypertensives and diabetes medications, mental health medications can be prescribed for 1-2 weeks supply if you cannot get an appointment with your GP, to make sure you continue taking your regular medications. Routine antibiotics for non-complicated infections can be dispensed if required.

We take patient privacy very seriously and ensure that all your personal and medical information is
handled with the highest level of security. Our systems are designed to protect your data,
maintaining confidentiality throughout the entire consultation and treatment process.

Certain medications cannot be prescribed through telehealth due to safety concerns or legal regulations. Controlled substances, particularly those with a high potential for abuse (such as opioids and stimulants), often require in-person evaluations and prescriptions.